Assistance


Sono disponibili i documenti dI riferimento per gli enti che aderiscono a ciascuna delle proposte sviluppate (compliance giuridica, sicurezza, privacy, certificazioni). Suggeriamo di aggiornare anche altri eventuali documenti quali: la procedura per la gestione delle segnalazioni (whistleblowing), il codice di comportamento ed eventuali altri documenti che contengono informazioni in materia di anticorruzione.


Training materials

[Name of Chapter] has developed [a video/a guide/etc.] to help you learn how to use our online whistleblowing platform.


FORUM


The forum is a space dedicated to entities that have adopted one of the platforms proposed by Transparency International, Transparency International Slovenia and Whistleblowing Solutions to discuss the functionality of the project, as well as to make requests for general assistance that will benefit the community. The forum also publishes news, opportunities and updates both relating to the project and complementary to it.


FAQ

If I join the project by subscribing to the free version, am I in compliance with [Name of national whistleblowing law]?

Yes. The law provides for the adoption of a reporting channel that guarantees the confidentiality of the whistleblower. [Name of product] does this, also providing a specially designed questionnaire.

Can I start using the basic version of the platform and then decide to contribute to the project by accessing the customizations?

Yes. The basic version is designed for all administrations that need a secure and dedicated tool and that the law catches unprepared. It is designed to be a tool suitable for both small municipalities and highly structured entities. The customized version allows a further improvement of the internal whistleblowing procedures, adapting the platform to the specific purposes of the administration.

If I need technical assistance on the platform, how do I do it?

As far as users of the free version are concerned, a forum is made available to adhering organisations through which information and opinions on its use and development can be exchanged. The platform will still be kept operational and functional. For those who contribute and decide to customize the IT platform, there will be a specific assistance service from the project developers.

Can the data entered during registration be changed at a later time?

Yes. The replacement of the email can be done directly by the organisation on the platform. The other registration data is only relevant for registration purposes and is not reported on the platform. During registration, it is necessary to have access to the email provided as the configuration procedure requires verification of the email entered and essential information will be sent to that email address.

If I want to know more about whistleblowing and PA obligations, can you help me?

The project seeks to help entities develop best practices for whistleblowing alongside the online reporting platform. Materials are available in the resources of this site and on the [name of TI Chapter with link] website to help organisations go beyond regulatory requirements and create effective internal whistleblowing systems.

Can I activate the whistleblowing platform on my internal information systems instead of joining [product name]?

The free GlobaLeaks whistleblowing software can be freely downloaded, modified and redistributed according to the AGPL 3.0 open-source license from the website www.globaleaks.org and can be installed by an IT technician independently according to the instructions on the website. There are no forms of lock-in or impediments sometimes applied in the commercial sphere, it will in fact be possible to export and migrate the [product name] setup of your institution to an installation of the free software created independently on your own information systems. The software used and further developed in the future in the [product name] project is public, free and reusable by entities, private companies, consortia and associations to carry out similar projects independently.

CAn I publish the platform link only on the institution’s intranet?” 

No, [name of national whistleblowing law] provides that former employees of the organisation, as well as employees and collaborators of suppliers and contractors can also make reports and therefore the link must be published on the website.